MONEY BACK GUARANTEE: (Percoustix Webstore Purchases)
We want you to be totally amped about the products you purchase from Percostix's webstore at percoustix.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Any items damaged due to reasons not covered under our warranty cannot be accepted back for refund under our Money Back Guarantee. Also, associated shipping fees, duties, taxes, and carrier surcharges (“Landed Costs”) are not refundable.
WARRANTY REPAIR & REPLACEMENT SERVICE INSTRUCTIONS:
Percoustix will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty below. At Percoustix's discretion, Percoustix will cover shipping costs.
- 1. BEFORE sending anything to Percoustix, please contact us by submitting the form on our Contact Us Page. We are often able to solve the problem quickly via email.
- 2. If we determine that your problem qualifies under warranty coverage, you will be issued an RMA (Return Merchandise Authorization) number
- 3. Prepare a package to return to Percoustix.
- 4. Write your RMA number on the outside of the box and send to the appropriate address that will be provided w/ your RMA number.
Percoustix products are guaranteed against manufacturing defects one (1) year from the original date of purchase. Percoustix's sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at Percoustix's sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. Percoustix assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall Percoustix be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.
Questions? Comments? Experience some world class customer support when you contact us by submitting the form on our Contact Us Page. We'd love to hear from you!
Percoustix assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the installation and/or use of this product. Percoustix assumes no liability for any accident, loss, damage, or other claim related to user's instrument to which Percoustix has been installed or affixed.